Accessibility
Accessible Parking
- Dedicated accessible parking space for patients with disabilities
- Located close to the access ramp at the building entrance
- Clearly marked and reserved for patients who need it
- If the accessible space is occupied when you arrive, please call reception and we'll do whatever we can to help
Ramped Entrance & Lift
- Access ramp at the building entrance for easy access
- Lift from the ground floor to our clinic on the 3rd floor
- Suitable for wheelchair users and anyone with limited mobility
- Direct route from the accessible parking space to the ramp
- Our team is happy to meet you at the entrance and help you on arrival – just let us know in advance
Reception & Waiting Area
- Wheelchair-friendly seating layout with space to move around
- Space to remain in your own wheelchair while waiting – no need to transfer
- Our reception team can help with check-in and paperwork
Wheelchair-Accessible Consulting Rooms
- Space around the dental chair for wheelchair positioning
- Dental chairs that can be lowered for easier transfer where required
- Team experienced in helping patients transfer safely (or in leaving you in your own wheelchair when that's what you prefer)
- Adjustable overhead lighting and equipment
- Some patients prefer to stay in their own wheelchair throughout treatment; others transfer to the dental chair with support. Either option is fine we'll ask what works best for you, and we'll never hurry that conversation.
Accessible Toilet Facilities
- Dedicated accessible toilet for patients with disabilities
- Spacious enough for a wheelchair user
- Our team will gladly show you the way and assist if needed
Additional Support We Offer
- For patients with limited mobility (not necessarily wheelchair users):
- Slower-paced check-in and appointment flow if you need it
- Assistance getting to and from the chair
- Extra time for treatment we never rush
- Frequent rest breaks during long procedures
- For patients with visual impairment:
- Verbal narration of each procedure step
- Support with paperwork on request
- Guide-dog friendly bring your dog with you
- For patients with hearing impairment:
- Written communication for details of treatment where preferred
- Clear face-to-face speaking with attention to lip-reading needs
- Sign-language interpreter accommodated by prior arrangement
- For patients with cognitive or communication needs:
- Longer appointments with the same team member each time
- Visual aids and simplified explanations
- Coordination with carers and family members
- Advance-notice "quiet appointments" where sensory input is minimised
- For patients who use a companion, interpreter or carer:
- Additional seating in the consulting room for a companion
- Interpreters welcome to attend
- Extended consultation time if translation is needed
Please Let Us Know in Advance
- When booking, please let reception know about any accessibility needs or preferences. This isn't required we accommodate walk-in patients too but a heads-up lets us:
- Book you into the most suitable consulting room
- Allow appropriate appointment time
- Have the right team members briefed
- Ensure the accessible parking bay is clear when you arrive
- Prepare any specific equipment or adjustments in advance
- We treat accessibility information confidentially and only share it with the clinical team who need to know it to look after you well.
Everything You Need to Know
Frequently Asked Questions (FAQ)
Is the clinic wheelchair-accessible?
Yes. We have a dedicated accessible parking space, a ramp for easy access, a lift up to the clinic, wheelchair-friendly consulting rooms and an accessible toilet for patients with disabilities. If you let us know when booking, our team will be ready to help you on arrival.
Do I need to transfer out of my wheelchair for treatment?
Not necessarily. Many patients prefer to stay in their own wheelchair throughout treatment, and our consulting rooms are designed to allow this. Others prefer to transfer to the dental chair our team is trained in safe transfer, and we can lower the chair to help. Whatever works best for you is what we’ll do.
Can I bring a carer or companion with me?
Absolutely. Carers, family members, interpreters and companions are always welcome in the consulting room. There’s seating for them alongside you throughout your appointment.
Do you have an accessible toilet?
Yes, we have a dedicated accessible toilet for patients with disabilities, spacious enough for a wheelchair user. Our team will gladly show you the way and help if needed.
Are you guide-dog friendly?
Yes. Guide dogs and other assistance animals are always welcome. Just let reception know when you arrive so we can make sure your dog has a comfortable spot in the consulting room too.
What if I have limited mobility but don't use a wheelchair?
The same accessibility features (accessible parking, the access ramp and wheelchair-friendly consulting rooms) also help anyone with limited mobility – whether you use a walking frame, a stick, or simply move more slowly. We can also allow more time for your appointment on request, so you never feel rushed.
Do you accept patients with special needs, dementia or cognitive difficulties?
Yes, warmly. We adapt our approach to communication, use visual aids and simplified explanations, coordinate closely with carers and family, and offer longer appointments where needed. If you or your loved one needs a “quiet” appointment with reduced sensory input, we can arrange that too.
Is there a lift?
Our clinic is at Flat 302 on the 3rd floor, above Pahit Ice. There is a ramp at the building entrance and a lift up to the clinic, so you can reach us without using the stairs. Our team is happy to meet you and help you on arrival – if you have any mobility needs, please let us know before your visit so everything is ready for you.
Do I need to tell you in advance about my accessibility needs?
It’s not required but it helps. If you can mention your needs when booking, we can allocate the right consulting room, allow appropriate appointment time, brief the team and ensure the accessible parking bay is clear when you arrive.
Ready to Book Your Appointment?
Contact us today to schedule your visit and take the first step toward a healthier smile.
